5.11 Recon Urban are lightweight tactical boots designed for uniformed services operating in urban environment. The upper is based on the RECON platform made of of high quality full grain leather and HELCOR nylon.
- Color: Black
- Product Code: 11010-19
ECOM EXCHANGE/RETURN POLICY
You may exchange/return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging, Unless there is a manufacturer defection.
Ecom Return Policy:
• Ecom purchases can be RETURNED online only
• Return requests can be submitted through the following Return Form
• You may return within 7 days from the date of delivery
• Items must be in original packaging
• Merchandise that has been worn, used, or altered will not be accepted for return
• Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
• Once return is in our premises, we will send you an E-gift card with the amount of your purchase
• Return Requests can take up to 9 working days until we receive the item in our warehouse then a gift card will be issued and sent by email.
• E-gift card can only be used online
Ecom Exchange policy:
• You can only exchange an online purchase in one of our Mike Sport branches
• You may exchange your items within 7 days from the date of delivery
• Ecom receipt must be presented physically
• Merchandise that has been worn, used, or altered will not be accepted for exchange
• Prices are disregarded when exchanging by size
• Gift or cash vouchers are not permitted – so you will have to exchange with the same amount or a higher one
• Items will be calculated at the on-spot price.
Ex: if item is bought for $100, and the price when exchanging becomes $80 You will be credited the amount of $100
• Online Exclusive items purchased online cannot be returned in-stores
Gift cards and returns
For returns, we offer an E-gift card with an expiry date of 1 year. E-gift cards can only be used Online.
If the product purchased was delivered defected, we will offer you a full cash refund or we can issue an e-gift card.
We do not refund the original shipping and handling that you paid on the order.
If the shipment is a result of wrong order delivery, we will do our best to find your missing item or suggest an alternative.
You can cancel your order free of charge if within 2 hours from purchase time.
If you wish to cancel after 2 hours, you will be charged of the shipping fees.
Shipping Fees Rate Applied on Cancellation:
Heavy Equipment from 17 Kg to 200 Kg : 40$ ( this fee is only applied if the customer cancelled his order after 2 hours)
Please note our shipping fees for heavy equipment is free however if you wish to cancel your order after 2 hours, the shipping fees above for heavy equipment will be applied.
Please click here to fill in the form if you want to cancel your order.
We do not offer exchange/return for orders outside of Lebanon.
If the item is defected, Import duties, taxes & Shipping collected are not refundable please send an email to our support firstname.lastname@example.org for more info