You may exchange Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging.

ECOM Exchange Policy:

  • ECOM purchases can be exchanged online only. Please check our online exchange process
  • Items must be in original packaging
  • Merchandise that has been worn, used, or altered will not be eligible for return
  • Exchange is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc.), as well as underwear, swimwear, socks, and fragrance
  • Exchange requests can take up to 9 working days to process
  • If the exchange is due to size differences, the same price at purchase applies

You can cancel your order free of charge within 2 hours from purchase time only.
click here to fill in the form if you want to cancel your order.

We do not offer exchange/return for orders outside of Iraq.
If the item has a defect, Import duties, taxes & Shipping collected are not refundable please send an email to our customer support for more info