You may exchange Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging.
ECOM Exchange Policy:
- ECOM purchases can be exchanged online only. Please check our online exchange process
- Items must be in original packaging
- Merchandise that has been worn, used, or altered will not be eligible for return
- Exchange is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc.), as well as underwear, swimwear, socks, and fragrance
- Exchange requests can take up to 9 working days to process
- If the exchange is due to size differences, the same price at purchase applies
You can cancel your order free of charge within 2 hours from purchase time only.
Please click here to fill in the form if you want to cancel your order.
We do not offer exchange/return for orders outside of Iraq.
If the item has a defect, Import duties, taxes & Shipping collected are not refundable please send an email to our customer support firstname.lastname@example.org for more info